If you’re familiar with Black Friday and Cyber Monday, you’re probably already scoping out your favourite shops and bookmarking your favourite online deals.
To improve your Black Friday and Cyber Monday shopping experience, we’ve created the following FAQ, which is a collection of the most frequently asked questions from our clients in past years. The hope is that after you read this, all your questions will be answered. Then, all you’ll need to do is to circle the date and set your alarm so you can find the best deals.
Q: When does Black Friday begin?
A: Black Friday is on November 23rd, but you can expect to find special deals on Altitude-sports.com right now thanks to our Early Bird Black Friday sale. Black Friday Week officially starts on November 19th and will continue until Cyber Monday (November 26th) with additional promotions on that occasion.
Q: Are the discounts real discounts or do retailers and shops boost their MSRP so the prices look like unbelievable discounts?
A: The discounts are most certainly real. Our “regular” prices are established based on the manufacturer’s suggested retail price. They are the same year-round, and it is only the discount that varies. We also do not buy additional models of manufactured clothing and jackets to sell at discounted prices on Black Friday. The products that we sell during the discount period are part of the collections from the exclusive brands we carry year-round.
Q: What happens if I buy something and then the price drops a few days later?
A: At Altitude Sports, we have a price matching policy that covers a period of 15 days after your purchase. If you purchase an item between now and Black Friday, and the price has dropped or you find the product is cheaper elsewhere, we’ll match the price and credit you for a future purchase. You can find all the details by visiting our price policy page.
Q: What do I do to request a price match?
A: Please follow our price matching procedure which can be accessed by clicking the button below. Request Price Match
Q: What brands will be discounted?
A: During Black Friday, it is possible to find sales on brands that are rarely discounted, such as Arc’teryx, Icebreaker, The North Face, Sorel, Salomon, Fjällräven, SAXX Underwear and several others. In all, there are several hundred brands which will be discounted from now until Monday, November 26. Specific brands may not be discounted at the beginning of the promotions, but it’s possible for them to go on sale later in the week. A Black Friday sales calendar is available to see what day your favourite brands will be on sale. You can also subscribe to our newsletter to receive updates throughout the week on new discounts and promotions. In general, the brands that are not discounted on Friday will remain full-price throughout the season.
Q: Are sales final?
A: No, they are not. Altitude Sports has a 90-day return policy. We encourage you to purchase multiple sizes of a product if you’re unsure of your size because availability will be limited once Black Friday is over. By doing this, you will increase your chances of finding the perfect fit. Our returns are super easy and free for Altitude Sports Lifetime members and for our first-time customers.
Q: What if the products I buy don’t fit?
A: Don’t worry, as mentioned above, Altitude Sports has a 90-day return policy. All you need to do is follow the simple steps listed in this policy. Please make sure you return the purchased products in perfect condition, with the tags and any packaging (ex: shoe boxes, clothing-hangers, etc.). Refunds will usually be made within a period of 5 business days after the returned product has been received and processed.
Q: How can I get the biggest discount possible?
A: We suggest you follow these steps:
1. Subscribe to our newsletter and be the first to know about upcoming discounts.
2. Become an Altitude Sports Lifetime Member and receive an additional 5% off selected brands. You can become a member by purchasing the membership here currently on sale from $24.99 down to $9.99 with the code MBR. It’s a one-time payment which will apply to your first purchase and all future purchases made on Altitude Sports. You can purchase the membership at the same time as other products, so you can immediately benefit from the membership discount. *Please note that the Membership discount and free returns are not applicable on products purchased from a Marketplace seller.
3. Check the coupon and discount page for discount codes that may be applicable on the items you’re wishing to purchase.
Q: Will I receive my order later than usual during Black Friday sales, as more people are ordering from Altitude Sports at the same time?
A: No, not at all! At Altitude Sports, we’re proud to ship as quickly during high traffic periods as we do during the rest of the year. Our quick shipping is what sets us apart from the competition. However, due to the extreme volume of Black Friday week on the shipping couriers, you may experience additional delays which are out of our control. The shipping delays displayed in checkout on Altitude-Sports.com & TheLastHunt.com remains a reliable source of information of when you can expect your package.
Q: Is Canada Post a reliable option for delivering my order?
A: Yes. The current labour strike is a rotating strike meaning different regions are affected at different times. The strike has been going on for a number of weeks and our delivery promises have remained largely unaffected due to the fact that we are already planning delivery times that are more generous than the reality, in our estimated delivery times.
We do still highly recommend selecting Canada Post as your free shipping option because Canada Post has more easily accessible outlets to choose from as opposed to every other provider in Canada. The return process is also much easier if you use Canada Post. In the event that Montreal or the region where you are living is being affected by this labour strike, there could be a two to three-day delay at most for the shipment of your package.
*Update: As of November 20th, we have decided to remove the FedEx shipping option for all Canadian orders. We made this decision because we strongly believe it will provide the fastest delivery and best shipping experience for our customers despite the rotating strike.
Q: What other website does a killer Black Friday Sale?
A: The Last Hunt, which already offers the best prices on the best past season products, will also offer additional sales on their already discounted products. On Thelasthunt.com all sales are final, and price matching does not apply. If you like a select product and the current discount, we suggest you buy it while it’s still available. If you wait too long, there’s a risk that the item will no longer be available. Keep in mind that sizes and colours are limited on this website because they are collections from past seasons.
Q: How can I know how warm a jacket is?
A: We suggest you shop for your jacket by comfort zone. If you wish to know more about the types of jacket insulation, please check out The Ultimate Insulation Guide.
Q: How can I know how warm a winter boot is?
A: Most winter boots will have their temperature rating listed in the product description. If not, our customer service agents will be happy to provide you with additional information.
Q: What if I still have questions about a product after reading the product description?
A: Altitude Sports is proud to have a devoted customer service team available seven days a week to help provide you with the best online shopping experience possible. If you have further questions, our customer agents can be contacted by phone, email, contact form, and live chat.
Email: [email protected]
Phone: Montreal region: 514-495-1111
North America: 1-800-729-0322
Outside of North America: 1-514-495-1111