To add some ease to your Boxing Day shopping preparations, we have created an FAQ which we have compiled from the most frequently asked questions from our customers in previous years. The hope is that once you read this post, all of your questions will be answered and you will be ready for the hot Boxing Day deals.
With deals this good, it can be hard to hold back from going on an epic shopping spree but keep in mind that to get the best performance from your product, you want to ensure you are choosing the proper size and fit. If you’re the type of person who loves shopping and everything about shopping, and often find yourself impulse buying, Altitude-blog.com has some great buyer’s guide to ensure your impulse buys are smart purchases.
Smart Purchases Begin With Smart Tips
Q: How can I know how warm the jacket is?
A: We suggest you shop for your jacket by comfort zone. If you wish to know more about the types of jacket insulation, please check out The Ultimate Insulation Guide.
Q: How can I know how warm a winter boot is?
A: Most winter boots will have their temperature rating listed in the product description. If not, our customer service agents will be happy to provide you with additional information. A little tip to get the best experience when wearing a pair of winter boots, start by choosing merino wool socks. Merino wool is not only soft next to the skin, but unlike cotton, the moisture-managing properties will wick away any moisture from perspiration and allow your feet to breathe. At Altitude Sports, we have an extensive collection of merino socks for men and women so everyone can have warm, dry feet this winter.
Q: How do I know if my jacket is the right fit or not?
A: A properly fitting jacket is essential to staying warm during the cold winter months. Something that’s too small or even too large can hinder how effective your winter coat really is. To ensure your winter coat is the right fit for you, check out our How Should A Winter Coat Fit post for some tips and easy-to-do tests to help you find the perfect winter coat this season.
All You Need to Know About Boxing Day at Altitude Sports
Q: When does Boxing Day begin?
A: Boxing Day is on December 26th, but you can expect to find special Boxing Day deals as early as Wednesday, December 19th at Altitude-sports.com. There will be new deals added daily so don’t miss out and get a head-start on your Boxing Day shopping while quantities last.
Q: Are the discounts real discounts or do retailers and shops boost their MSRP so the prices look like unbelievable discounts?
A: The discounts are most certainly real and high. Our “regular” prices are established based on the manufacturer’s suggested retail price. They are the same year-round. It is only the discount that varies. We also do not buy additional models of manufactured clothing and jackets only to sell them at a discounted price. The products that we sell are part of the collections from the brands that we usually carry.
Q: What happens if I buy something and then the price drops a few days later?
A: At Altitude Sports, we have a price matching policy which covers a period of 15 days. Thanks to our 15 day price matching policy, you can start your shopping on December 20th when the Boxing Day sales begin and be sure to still get the best deals on your favourite products. Visit our price policy page for all the details.
Q: What brands will NOT be discounted?
A: During our Boxing Day sales, it is possible to find discounts on brands that are rarely discounted such as Arc’teryx, Icebreaker, Fjällräven, SAXX Underwear and several others. In all, there are multiple brands which will be discounted starting December 20th leading up to December 26th although there are a few which will not be discounted.
Stay tuned to our calendar of the discounts to come to see when your favourite brands will be on sale so you don’t miss our brand-wide discounts. Subscribe to the newsletter to receive the updates throughout the week on new discounts and promotions. In general, the brands that are not discounted on the day of Boxing Day will remain full-price throughout the season.
Q: Are sales final?
A: Nope! Altitude Sports has a 90-day return policy. We encourage you to purchase multiple sizes if you are unsure of your size because availability will be limited once Boxing Day is over. By doing this, you will increase your chances of finding the perfect fit you are looking for. The returns are super easy and free for Altitude Sports Lifetime members.
Q: What if the products I buy don’t fit?
A: Not to worry! As mentioned above, Altitude Sports has a 90-day return policy so simply follow the three steps. In order to return products, they must be in perfect conditions with the tags and any packaging ex: shoe boxes, clothing-hangers, etc. Refunds will be made within a maximum of 5 business days after the product has been received.
Q: How can I get the biggest discount possible?
A:1. Subscribe to our newsletter and be the first to know about our upcoming discounts.
A2. Become an Altitude Sports Lifetime Member. You can become a member by purchasing the membership here for $9.99 while this sale lasts (discount appears automatically once the regularly priced membership is added to your cart). It’s a one-time payment which will apply to your first purchase and every future purchase made at Altitude Sports. You can purchase the membership at the same as other products so you can immediately benefit from the membership discount.
A3. Check the offers and coupons page for discount codes that may be applicable on the items you are wishing to purchase.
Q: Should I expect more time than usual to receive my order during the Boxing Day sales because more people are shopping and ordering from Altitude Sports at the same time?
A: At Altitude Sports, we are proud to ship as quickly during high traffic periods as we do during the rest of the year. This is actually what differs us from the competition. Due to it being the holiday season, it is important to be aware of the holiday hours of our shipping companies. If you are ordering something that you really need by a certain date, it is best to plan ahead and order it well before you need it.
Canada Post will not be picking up packages from our warehouse on the following days:
- December 24th, 25th & 26th
- January 1st
Our warehouse will be closed on the following days:
- December 25th & 31st
- January 1st
Please keep in mind that during the busy holiday season our carriers may experience delays and the tracking information they provide may not stay updated. Our customer service agents will only have access to the same delivery estimate information you’ll see in your tracking information from the carrier.
Q: What other website does a killer Boxing Day Sale?
A: The Last Hunt, which already offers the best prices in town on past season products from the best brands, will also offer additional discounts on their already discounted items. The more you buy, the more you save. For Thelasthunt.com, the sales are final and no price matches will be made. If you like the model and you like the discount, we suggest you buy it while it is still available. If you wait too long, there’s a risk that the item you want will no longer be available. Keep in mind that the sizes and colours are limited on this website because they are past season models.
Q: What if I still have questions about a product after reading the product description?
A: Altitude Sports is proud to have a devoted customer service team available seven days a week to help you and to provide the best online shopping experience possible. If you have further questions, our customer agents can be contacted by phone, email, contact form and live chat.
Email: [email protected]
Phone: Montreal region: 514 495-1111
North America: 1 800 729-0322
Outside of North America: 1 514 495-1111
Boxing Day Customer Service Hours:
Monday, December 24: 9am – 3pm EST
Tuesday, December 25: 12pm – 5pm EST
From December 26 to 30: 8:30am – 12:30am EST
Monday, December 31: 9am – 3pm EST
Tuesday, January 1: 12pm – 5pm EST
From January 2 to 4: 8:30am-12:30am EST
*Normal hours will be back in effect January 5.
Our customer service team will be in the office on December 25th from noon until 5PM so you can get a head start on spending your Christmas money.